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About Us

Like​‍​‌‍​‍‌ any other business, Cupabi was born from a passion for beautiful designs and lighting. To reach a greater number of Australian families, we quickly decided to go online.

Light is just the functional side of lighting, but we are aware that the perfect lamp has the power to change your house into a wonderful ​‍​‌‍​‍‌place.

ABOUT US

Frequently Asked Questions

How long does delivery take?

We offer free shipping in Australia for all orders.

Processing takes 1 to 2 business days, and transit time is 5 to 7 days.

The total delivery time is therefore generally 6 to 9 business days from the date of your order.

Can I return items if I change my mind?

Absolutely!
You have 30 days from the delivery date to return any unused item in its original condition.

We will provide you with the return instructions and will process your refund within 7 business days after receiving the returned item.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, as well as Paypal, Google Pay and Apple Pay.
All payments are secure and made in Australian dollars (AUD) using SSL encryption in order to protect your personal and banking information.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number.
You can also track your order from the Track Your Order page on our website, or contact our customer service for updates.

  • Free Australian Delivery

    Enjoy complimentary standard shipping on all orders throughout Australia. No minimum spend required – we'll deliver your lighting directly to your door at no extra cost, with delivery typically within 6-9 business days.

  • 30-Day Returns

    Not completely satisfied? No problem. Return any unused item within 30 days of delivery for a full refund. Our hassle-free return process includes no restocking fees and easy return instructions to make your experience worry-free.

  • Quality Guaranteed

    Every Cupabi lighting product comes with a warranty for your peace of mind. We check our selection to ensure you receive high-quality, durable lighting solutions that illuminate your space beautifully for years to come.